We provide next day weekday delivery after dispatch through our dedicated, eco-friendly courier service. This means that from ordering to delivery takes 2 working days. All our deliveries are made from 7am to 8pm and cost a flat rate of £5 for East London postcodes and £10 for the rest of London, England, Wales & Central Scotland.

We can deliver bouquets within London on Saturday for an additional £5 so be sure to choose the correct shipping option at checkout. We do not deliver bouquets nationwide at the weekend.

Collection from E14 is free from Monday to Saturday. We are closed on Sunday for bouquet deliveries/collection.

If you would like your order delivered on a specific date in the future, please let us know when ordering.

If you choose the incorrect delivery for your postcode, your order will be cancelled.

We deliver bouquets to most England, Wales & Central Scotland postcodes. Regrettably, we do not deliver bouquets to the following postcodes:

TD1 - 15, DG1 - 14, DG16, KA5 - 7, KA18 - 19, KA26, AB10 - 16, AB21 - 25, AB30 - 36, AB39, AB41 - 42, AB51 - 54, DD8 - 11, FK7 - 21, IV1 - 20, IV23 - 25, IV30 - 32, IV36, IV63, KY66, PA21 - 38, PA80, PH3 - 13, PH15 - 26, PH30 - 41, PH49 - 50, AB37 - 38, AB43 - 45, AB55 - 56, IV21 - 22, IV26 - 28, KW1 - 3, KW5 - 14, HS1 - 9, IV40 - 49, IV51 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3

You will receive an email as soon as your order is on its way with a tracking link, and again once it has arrived.

If you’d like to make any changes to your order, just get in touch with our friendly customer service team at help@peoniesdobloom.com or text/call on +447411564660. We’ll do our utmost to accommodate last-minute requests, but to guarantee any changes, please contact us at least 48 hours before your delivery date.

During busy times, we begin processing orders earlier to keep up with demand, so changes might not be possible if your flowers are already out for delivery.

Still, we’ll always try our best to help wherever we can.

We cannot accept cancellations for next-day orders. This means that an order made through the standard process on the website cannot be cancelled. We can cancel orders where you have scheduled delivery on a later date, provided you give us 48 hours notice.

If you need to cancel an order, please provide written notification to help@peoniesdobloom.com at least 48 hours before the delivery date. We will not accept cancellations via call or text.

Workshop bookings are non-refundable, but we can consider rescheduling your booking or transferring it to another person if you have given us at least 1 weeks notice.

Please ensure someone is available to receive your flowers, as they are delicate and perishable. We cannot be held responsible for any flowers that aren’t successfully delivered.

You can specify delivery preferences when placing your order, including instructions for what to do if no one is home. We will always try to contact the recipient first, and if needed, leave the flowers with a neighbour or in a safe spot. Please note, unsuccessful deliveries in East London will incur a re-delivery fee of £5, with the next attempt scheduled for the following business day.

For nationwide deliveries, you’ll get a tracking link from our courier to keep you updated on when your flowers are arriving. If no one is available at the delivery time, the courier will follow their usual procedure, which might include re-delivery, leaving the flowers in a safe place, or delivering to a nearby pick-up location.